The new remote monitoring system, Re.M, acquires, analyses and manages operating parameters from our pullers, tensioners and puller-tensioners. The interface provides all the machine information (engine parameters, pressures and temperatures), included the geofencing (GPS coordinates). All the information is forwarded to a cloud platform through a data connection and is available using an internet connection. In case of failure, service technicians can obtain the situation analysis before they reach the jobsite reducing problem resolution and next step timing.
A fast and reliable worldwide service. Tesmec After Sales Service Department is always ready to respond to any kind of customer requests. Experienced engineers grant the top level of technological support. Tesmec guarantees fast parts supply, reliable technical support and all other customer services necessary to improve jobsite effectiveness. Furthermore, a global assistance with local support is granted thanks to a network of Local Services: teams of local technicians trained by Tesmec are available for local assistance all around the world.
Tesmec training courses are customized according to different levels of knowledge and different topics and specific themes, not only about machines and equipment, but about working and how to obtain more efficiency, speed and quality on jobsites.
Tesmec engineer and technicians are always available for machines Start-Ups and Introduction trainings. In addition to this, they can provide feasibility studies, graphs, calculations, work time previsions, equipment, estimation.